Refund Policy

Refund Policy

Thank you for shopping with us. This Refund Policy explains how returns, refunds, and exchanges are handled. By placing an order, you agree to this policy. We want you to feel confident in your purchase. We offer a sixty-day return policy. If you are not satisfied with your purchase, you may request a return within sixty days of receiving your order. We aim to process refunds within five to ten business days after the returned item is received and approved. We use USD as the unified currency for all refunds. We offer free shipping on all orders, and we take responsibility for related duties and tariffs so that customers do not face unexpected fees. However, return shipping costs may be handled according to the specific situation and the reason for return.

To be eligible for a return, the item must be in its original condition. It must be unused, unwashed, and free from damage, odors, stains, or alterations. It must include original packaging and accessories where applicable. Some items may not be eligible for return for hygiene, safety, or final sale reasons. This may include certain opened hair care products, intimate items, or other products where hygiene is a concern. If an item is marked as final sale or non-returnable, it will be stated on the product page or at checkout. If you are unsure whether an item is eligible, please contact us through the Contact page before purchasing or before requesting a return.

To start a return, please contact us through the Contact page. Provide your order number, the item you wish to return, and the reason for the return. We will review your request and provide instructions. Please do not send items back without contacting us first. Returns sent without authorization may be refused or delayed. Once your return is approved, please follow the instructions provided. Please ensure that the item is securely packaged. We recommend using a trackable shipping method for returns. We are not responsible for returns that are lost or damaged in transit. If you are returning an item, please keep the tracking information until the return is complete.

Once we receive your return, we will inspect the item. If the item meets the return conditions, we will approve the refund. Refunds are generally processed within five to ten business days after approval. The refund will be issued to the original payment method where possible. If the original payment method is not available, we may arrange an alternative. Please note that your bank or payment provider may take additional time to post the refund. We are not responsible for delays caused by banks or payment providers. If you have not received your refund within the expected timeframe, please contact your bank or payment provider first. If you still need assistance, please contact us through the Contact page.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Please provide photos and a description of the issue. We will review the situation and determine the best resolution. This may include a replacement, a refund, or another appropriate solution. If the issue is caused by us or the carrier, we will work to make it right. If the issue is caused by misuse, improper care, or normal wear and tear, it may not be eligible for a refund or replacement. We reserve the right to determine whether an item is damaged, defective, or incorrect based on the information provided.

If you wish to exchange an item, please contact us through the Contact page. Exchanges may be available for certain items. If the requested item is unavailable, we may offer a refund instead. Exchange availability may vary. If you return an item for a refund and then place a new order, the new order will be processed as a separate purchase. Promotional pricing, discounts, and availability may change. We cannot guarantee that the same price or promotion will be available at the time of the new order.

If an order is refused, undeliverable, or returned due to an incorrect address, we may contact you to arrange reshipment or refund. Additional shipping fees may apply for reshipment, even though standard shipping is free. If the order is returned to us and you request a refund, we will process the refund according to this policy. If the order is returned due to customs issues, we will review the situation and determine the appropriate resolution. We aim to be fair and reasonable in all cases.

We reserve the right to refuse returns or refunds in cases of suspected fraud, abuse, or violation of our policies. We also reserve the right to update this policy at any time. Changes will apply to purchases made after the updated policy is posted. If you have questions, please contact us through the Contact page. We are here to help.